FAQs Frequently Asked

What are the shipping times for your products?

We take 2-4 days to process your order and then 2-3 weeks to deliver it to you.

Do you ship worldwide?

Yes, absolutely. We ship worldwide.

Where do you ship your product from?

Our offices are located in Quebec, Canada. Our international warehouse, on the other hand, is located in China.

Do you provide tracking information for the product?

Yes, please wait 3 days after your order and request it from us via our email address: contact.lheeshelldon.com.

Some items are missing from my order, what should I do?

Our products are shipped separately according to your order. If, for example, your order contains items from two different warehouses, there will be two separate deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do?

We're sorry to hear that. Simply send us a picture of the damaged item in question to the email address: contact.leeshelldon.com, and we will send you a similar replacement item as quickly as possible.

Where are you located?

We are located in Canada, specifically in Quebec.

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel the need for assistance in tracking your package or have inquiries about it, please contact us by email at the following address: email address: Contact.leeshelldon.com.

Do you have a refund policy?

We do our best to resolve any issues that our customers may encounter with their online items. If you still wish to receive a refund on your order, we can certainly process the payment, provided that the request is made within 30 days from the date of the order and the product(s) in question are not on sale. For more information, please read further about our refund policy.